Carlson Wagonlit Travel zoekt een:

Onsite Business Travel Counselor Sittard (full-time!)

  • Dienstverband Baan
  • Contractduur > 1 jaar
  • Aantal uur per week 32 - 40 uur
  • Standplaats Sittard
  • Vakgebied Commercieel en Verkoop
  • Opleidingsniveau MBO

Functieomschrijving

Responsibilities: 
  • Customer service responsibility dealing with international clients on a daily basis
  • Booking all modes of transportation, including flights, hotels and ground transport, according to customer needs
  • Efficient and meticulous customer service when customers modify their travel arrangements
  • Providing 24/7 customer assistance in emergency situations
  • Maintaining an exceptional business relationship with the customer, tailoring trips to their needs whilst advising and making suggestions to select the best products and suppliers for the most economical costs
  • Full use of Sabre, Galileo and Amadeus global reservation systems (GDS)
 
 

Functie eisen

Skills you should have: 
  • Excellent command of English and Dutch
  • Additional languages such as Italian or German are a plus
  • 3-5 years of experience as (senior) business travel counselor
  • GDS knowledge: Galileo or Amadeus is a must!, SmartPoint
  • Knowledge of SmartPoint
  • Knowledge of tools like @tlantis, Communicator, Conferma virtual payment for hotels nice to have
  • Tourism or customer service background
  • Outstanding communication skills
  • Openness and willingness to work with a customers at any level
  • Full commitment and engagement whilst training and when the role commences
  • Motivated to learn as full training will be provided
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • Problem solver & results-driven
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements

Over de werkgever

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference. Working at Carlson Wagonlit Travel is an opportunity to develop your career in a positive and international environment. As a high-performance organization, we're always striving to improve the way we work.
 
Learn about our business travel counselor opportunities and start your journey.
 

Arbeidsvoorwaarden

We offer:
  • A stable work environment in an international company, the market leader in travel management
  • Full-time employment contract
  • An interesting and varied role with the use of foreign languages on a daily basis
  • Benefit package: Competitive salary, pension, 8% holidays allowance, 25 + 6.5 ADV holidays a year
  • A professional training course at the start of the employment and a personal development plan
  • The possibility to develop and grow in a global corporation
  • Fully training with our CWT tools
 
 

Sollicitatieprocedure

Please send us your CV and motivation. Know someone who might be perfect for this job, please feel free to spread the word.

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