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Customer service agent for our Belgian brands

  • Contractduur > 1 jaar
  • Aantal uur per week 32 - 40 uur
  • Opleidingsniveau HBO
  • Standplaats Rotterdam or Antwerp
  • Vakgebied Contact Center

Functieomschrijving

As a customer service agent you are responsible for happy customers. Your job is to answer questions about reservations and destinations, to assist customers to choose their perfect holiday and to solve problems creatively when necessary. We assist our customers telephonically, by email and through social media. Of course you are responsible for excellent results regarding customer satisfaction, sales- and upselling. Administrative tasks are also a part of the job.

In this job you take care of our Belgian customers as a representative of the brands Sunweb, Skikot, Surfblend and Snowblend. You will cover both the Dutch and French contacts.

Functie eisen

- You are passionate about excellent customer service, sales and travel.
- We value an independent and responsible way of working.
- You are fluent Dutch and French (spoken and written).
- You have plenty of travel experience to sunny as well as ski destinations.
- You have an educational and/or working experience in the tourism industry.
- You live in the Rotterdam or Antwerp area.

Over de werkgever

Sundio Group International GmbH is one of the leading travel groups in Europe. It is the driving force behind numerous brands operating within seven international markets: The Netherlands, Belgium, Denmark, Sweden, United Kingdom, Germany and France. It has a pan-European identity with its tour operator activities based in Zurich, headquarters and back-office in Rotterdam, software and web development in Gerona and various sales offices around Europe.

Arbeidsvoorwaarden

Sundio Group is a young, driven and dynamic company. We value happy customers, an attractive product and excellent results. We offer a competitive salary, a challenging position and a pleasant working environment at our office in Rotterdam or Antwerp.

Sollicitatieprocedure

Are you interested in this position? Please send your cv with your motivational letter, both in Dutch, to andre.tuinenburg@sundiogroup.com. We are also curious about the destinations you have traveled to yourself (summer- and ski holidays).

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