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Customer service agent - native German and Dutch

  • Contractduur > 1 jaar
  • Aantal uur per week 32 - 40 uur
  • Opleidingsniveau HBO
  • Standplaats Rotterdam
  • Vakgebied Contact Center

Functieomschrijving

Are you passionate about excellent customer service, sales and travel? We are looking for an enthusiastic customer service agent at our office in Rotterdam.

As a customer service agent you are responsible for happy customers. Your job is to answer questions about reservations and destinations, to assist customers to choose their perfect holiday and to solve problems creatively when necessary. We assist our customers telephonically, by email and through social media.
Of course you are responsible for excellent results regarding customer satisfaction, sales- and upselling.

Functie eisen

-You are passionate about excellent customer service, sales and travel. We value an independent and responsible way of working.
-You are fluent Dutch and German (spoken and written).
-You have plenty of travel experience to sunny as well as ski destinations.
-You have an educational and/or working experience in the tourism industry.
-You live in the Rotterdam area.

Over de werkgever

Sundio Group International GmbH is one of the leading travel groups in Europe. It is the driving force behind numerous brands operating within seven international markets: The Netherlands, Belgium, Denmark, Sweden, United Kingdom, Germany and France. It has a pan-European identity with its tour operator activities based in Zurich, headquarters and back-office in Rotterdam, software and web development in Gerona and various sales offices around Europe.

Arbeidsvoorwaarden

Sundio Group is a young, driven and dynamic company. We value happy customers, an attractive product and excellent results. We offer a competitive salary, a challenging position and a pleasant working environment at our office in Rotterdam.

Sollicitatieprocedure

Are you interested in this position? Please send your cv and your motivational letter, both in Dutch, to felicia.vandoorn@sundiogroup.com.
We are also curious about the destinations you have traveled to yourself (summer- and skiing holidays). For more information and questions, please contact Merijn de Bresser, 010-2802207 or send an email.

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