BCD Travel zoekt een:

Business Travel Agent T24 EMEA

  • Dienstverband Baan
  • Contractduur 6 maanden - jaar
  • Aantal uur per week In overleg
  • Standplaats Home based
  • Vakgebied Contact Center
  • Opleidingsniveau MBO

Functieomschrijving

Business Travel Agent T24 EMEA 
Fulltime or Parttime, homebased in Spain, the Netherlands or Germany

As a Business Travel Agent T24 EMEA you provide our services to travelers of our clients at time of emergencies such as natural disasters and political unrest or in case of urgent travel matters. You offer quality solutions by phone and email to let travelers continue their journey hassle free or get back home safely. Due to the international nature of this department, our T24 business travel agents are stress resistant and have great language skills.

Your responsibilities:
  • Handle all travel requirements for a wide variety of business travel clients
  • Offer the best and most cost effective options
  • Deal with cancellations, amendments and schedule changes
  • Deliver excellent customer service with every client transaction  
Working in shifts applies for the T24
Evening: 15.30-24.00 (peak time is 18.00-24.00)
Night shift: 22.30 to 6.00 (every 6 weeks max 4 shifts)
Morning shift: 6.00 to 11.00
The T24 is closed from Monday-Friday from 11.00-15.30

Marco, Travel Consultant at T24 EMEA team:
'The daily job at T24 EMEA is one of the most varied jobs you can imagine in the travel industry. What I like the most is the challenge to find solutions for ad hoc problems. To be able to rescue travelers from major incidents that happens abroad, to solve issues for them so they can continue doing their job. When I take a call in my home office, it's always a surprise. On the other side of that call I feel the stress, the urgent need for help. In no time I find myself somewhere on a crowded airport in the US or I can picture the backlights of that missed train in France. Talking to the CEO who can't check in, I can almost smell the kerosene of the plane. I feel the importance of a hotel nearby for that exhausted man or woman who survived a long day at work or travel delays, far away from home. When I am in such a call, I know that I am surrounded by one of the most experienced teams of professionals all around the world. Together we are able to assist travelers with our quality and efficiency. Solutions are not always easy to find, so you need to be creative and willing to solve them. To work in the international environment of T24 EMEA is the best choice I made in my career.'

Functie eisen

Your profile:
  • Minimum of 3 years experience in business travel
  • Excellent command of Dutch, German or French
  • Excellent English skills
  • Good knowledge of GDS systems (Amadeus, Galileo, Sabre)
  • Amadeus Agency Manager (AGM) knowledge is welcome
  • Stress resistant; keep balance between quantity and quality 

Over de werkgever

About the department
Positions are in the 24-hour service (T24) department EMEA and require experience in Business Travel and GDS knowledge. The T24 EMEA offers our customers 24 hours support during their travel. It's our job to make sure that any problems or difficulties travelers encounter on their trip will not slow them down. So that they can continue their journey safely.

Get to know us
BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 108 countries with almost 13,000 creative, committed and experienced people.

Arbeidsvoorwaarden

What we offer you
A flexible home office position with our virtual workforce, working for the leading company in Business Travel. A contract with us offers you a salary in line with the market and a pleasant international team of colleagues.

Sollicitatieprocedure

How to apply
Is this your next career move? Create a profile and upload your CV and cover letter in English via our website or send your resume in English to jobsemea@bcdtravel.nl. If you have a question you can reach out to recruitment via jobsEMEA@bcdtravel.nl or contact Suzanne Miechels, Recruiter EMEA via +31- (0)20 562 1799.

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