Do you always dream about holidays while working? This is your chance to combine both! For our Customer Service department we are looking for a colleague at our office in Hamburg.

What you will be doing?
Our office in Hamburg is responsible for customer service & sales and marketing in Germany, Austria and Switzerland as well as Denmark and Poland. For our team we are searching for a:

Customer Service Agent (Germany) - Fulltime (40 hours per week)

Your tasks:
- Giving advice, making reservations and supporting our customers by phone, e-mail and chat (mainly inbound/occasionally outbound);
- Processing of travel bookings (changes, rebookings, cancellations);
- Monitoring incoming payments and reminders in the event of default;
- Processing of complaints (by telephone and e-mail).

Wat wij verwachten

What do we ask of you:

- High degree of customer and service orientation; - Willingness to occasionally work in the weekend and on-call services; - Very good knowledge of the German language as well as good written and spoken English (other foreign languages are an advantage); - Safe handling of MS Office applications and willingness to familiarize yourself with new systems; - Experience in the tourism industry is an advantage; - Organizational talent and teamwork.

Wat wij jou bieden

What can you expect from us? In addition to the fact that you will work in an enthusiastic team in an informal organization, you can also expect the following from us:

- A challenging job in a vibrant, exciting industry; - Flat hierarchies with open communication and mutual respect; - Extensive training opportunities at Good Habbitz. Never not learning!; - Regular team events; - Employee discount on accommodations booked via Vacanceselect. Not only for yourself but also family and friends!; - HVV travel allowance; - Sales Incentives: possibility to get incentives with a yearly maximum of € 2.000 gross in total (paid on a monthly basis) - Competitive salary: 2200 gross per month based on a 40-hours workweek.

Sollicitatieprocedure

Do you like this job? Then please apply! We have delicious coffee and tea, so respond with your resume, with a short motivation and maybe we'll meet soon at the office or online.

For general questions about Vacanceselect or terms of employment, please contact Justine Agtereek (HR Manager): Justine.Agtereek@vacanceselect.com For substantive questions, please contact Karin Soutendijk (Team Leader Customer Service): K.Soutendijk@vacanceselect.com

And after that? CV screening --> Short telephone interview --> Team interview(s) online or offline --> Offer --> Welcome to the team!

Over de werkgever

Vacanceselect?
Wij zijn Vacanceselect! Vacanceselect is met het aanbod van ruim 31.000 campingaccommodaties – op meer dan 1.200 vakantiebestemmingen en in 16 landen – de nummer 1 campingaanbieder van Europa. In het Noord-Hollandse Alkmaar bevindt zich een van onze twee hoofdvestigingen. Van hieruit bedienen wij onze Noord-Europese klanten. Ons andere hoofdkantoor is gevestigd in Montpellier te Zuid-Frankrijk.

Wat doen we?
Wij zijn een groeiende, internationale en innovatieve organisatie met een team van meer dan 2.000 medewerkers. Met dit toffe team zorgen we ervoor dat gasten een onvergetelijke vakantie bij ons hebben. Dit doen we onder het motto “Enjoy Outdoors”, omdat iedereen niemand een binnenmens is en buiten zijn veel leuker is.

Hoe en waarom we het doen!
Onze missie is het bijdragen aan een duurzame samenleving en aan duurzaam toeristisch ondernemen. Dit doen wij door onze leveranciers te steunen en motiveren om een betere duurzaamheidsstandaard te hanteren. Wij creëren meer bewustwording onder onze medewerkers en stimuleren verantwoord reisgedrag bij onze klanten.

Direct Solliciteren