Operator (m/f/d)


25 januari

Geplaatst door:




Type: Baan

In our Enterprise Operation Center (EOC), you will work in shifts around the clock to ensure the trouble-free operation of our complex IT systems. You will work in a highly motivated EOC team that proactively observes our system landscape through sophisticated monitoring systems and, if necessary, initiates the necessary steps to keep everything under control.


It does not matter whether the systems are located in our data centres, at cloud providers or in the many locations where TUI is present worldwide with its own IT. You handle incidents independently and manage escalations. For in-depth technical support, you can access the teams of the specialist departments on call if necessary. Your tasks also includes to make changes to systems according to specifications so that they run safely and stably.


The EOC team is based in Hanover with the possibility of mobile working. The EOC team works for the entire TUI Group IT with internationally distributed specialist department teams.


**The position is based in Hannover (Germany), but can also be managed remotely from another city in Germany, or from one of our EU / UK locations.**



  • Support and monitor our applications and services;
  • Manage IT production on all system platforms and environments used in the data centre;
  • Monitor and troubleshoot job management jobs and production schedules;
  • Operate and handle implemented service management systems;
  • Monitor and eliminate faults in infrastructure systems, such as network and building facilities, for instance data centre power supply and air conditioning;
  • Monitor security systems (video surveillance, access control);
  • Troubleshoot, develop and escalate error situations as well as perform problem tracking;
  • Create and maintain documentation.



  • Relevant vocational qualifications, e.g. IT specialist in systems integration or similar knowledge and experience gained on-the-job;
  • Relevant work experience in the field of  Windows, Unix, Linux, network, storage systems and many other IT environments;
  • Experience in job scheduling; experience in Automic/UC4 would be an advantage;
  • Experience in resource and workload management monitoring, preferably CheckMK or Datadog;
  • Good knowledge of network infrastructure (TCP/IP, VLAN);
  • Ideally, knowledge of operating/control consoles in UNIX, Linux, Windows operating system well as database systems, internet services and network structures;
  • Experience in IT support/service management;
  • An independent manner of working, pronounced high degree of communication and team working skills as well as a high sense of responsibility, and remain calm, flexible and motivated in times of crisis;
  • Good to very good spoken and written English;
  • Willingness to work in 3 shifts.


Working in diverse and inclusive teams makes us more effective, more innovative, and it makes work more fun. This is why we invite everyone to apply.


  • Competitive salary
  • Generous holiday entitlement & holiday discounts
  • Forward thinking ways of working
  • TUI time off, purchase of additional holiday entitlement
  • Excellent rates with foreign exchange and discounts with retailers

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here


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