Digital Guide Danish speaking

Join Our Team as a Digital Guide

Do you enjoy helping people, solving problems, and working in a dynamic digital environment?
We’re looking for an enthusiastic Digital Guide Danish & English speaking to strengthen our Holiday Services team at Sunweb Group.

Our mission is to create unforgettable holiday experiences for our guests; whether through in-person support at destinations or digitally via our online channels. As a Digital Guide, you’ll be the first point of contact for our guests, ensuring they feel supported, inspired, and cared for throughout their journey.

• Start date: asap

• Contract: Full-time, Annual contract

• Working hours: Monday–Sunday, 08:00–20:00 (shifts)

• Location: Sunweb Group office Copenhagen – hybrid working

• Salary range: DKK 20.600 – 25.000 gross per month

Your impact

As part of our Holiday Services team, you’ll contribute directly to the guest experience at Sunweb Group. Our guides ensure that every traveler feels supported during their holiday, whether online or offline.

As a Digital Guide, you will:

• Provide professional, timely assistance to client requests and complaints.

• Offer personalized recommendations for excursions and activities, turning each interaction into an opportunity to add value to their holiday.

• Utilize digital tools and platforms to deliver smooth and effective support.

• Find creative solutions to meet guest needs and ensure service excellence.

• Help optimize sales by inspiring travelers with tailored options and experiences.

• Communication skills: Excellent verbal and written skills in the required languages in English and Danish. Any additional languages, such as Dutch, French, or Swedish are a big plus.

• Tech-savvy mindset: Confident using digital tools and assisting guests with apps like WhatsApp, GPS, or third-party platforms.

• Problem-solving skills: Ability to think on your feet and resolve unexpected challenges calmly and effectively.

• Flexibility & proactivity: Comfortable working irregular hours, anticipating challenges, and staying ahead of potential issues.

• Organizational skills: Skilled at keeping track of guest reservations, itineraries, and contact details.

• Destination knowledge: Familiar with both winter and summer destinations, including popular attractions, activities, dining, and local culture.

• Working hours: Monday–Sunday, 08:00–20:00 (shifts) It is important to note that as a Digital Guide, you will have a rotating schedule that includes weekends and evenings. Flexibility in scheduling is a key requirement for this role.

If you’re passionate about delivering exceptional customer experiences in a digital-first environment, we’d love to hear from you!

📩 Apply by submitting your application in English, including any relevant experience or qualifications that make you the perfect fit for this role. We can’t wait to hear from you!

Questions about this position? Reach out to us at jobs@sunwebgroup.com.

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.

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